General terms and conditions
Operation of the online store
https://heka-supplements.com/ is an online store with a complete in-house service (warehousing and dispatch of goods ordered in the online store):
GlobalPharmacia Group d.o.o.
Poklukarjeva ulica 27, Ljubljana, 1000 Ljubljana
Tax number: SI88507114
Company registration number: 9037934000
E-mail: info@heka-supplements.com
The general terms and conditions are drawn up in accordance with consumer protection regulations, based on the recommendations of the Chamber of Commerce and Industry of Slovenia and international codes for online and e-commerce.
Trust and security
Mutual trust is the beginning of every lasting and quality relationship.
Contacts
Support: info@heka-supplements.com, phone 069 719 709.
Registration
By registering, you get a user account and the right to purchase.
Purchase
After submitting the order, you will receive a notification of receipt of the order.
Sales contract
The sales contract is concluded upon confirmation of the order.
Prices
All prices are in EUR and include VAT.
Payment methods
Payment by card
Payment by credit or debit card at the end of the purchase.
Payment by pro forma invoice
Payment via bank transfer after order confirmation.
Cash on delivery
Payment upon receipt of the shipment.
Delivery
Delivery via Pošta Slovenije or GLS.
Delivery time
Delivery usually within 3–10 days.
Material defects
Consumer rights are regulated by the Consumer Protection Act.
Right of withdrawal
Withdrawal from the contract within 14 days without giving a reason.
Complaints and disputes
Please send complaints to info@heka-supplements.com.
Website statement
The information is for informational purposes only and is not medical advice.
Final provision
By making a purchase, you confirm your agreement with the terms and conditions.
General terms of use of the website
1. Website
The owner and administrator of the website heka-supplements.com and all its subpages (»Website«) is GlobalPharmacia Group d.o.o., Poklukarjeva ulica 27, 1000 Ljubljana, registration number 9037934000
Access to and use of the Website are permitted under the conditions stipulated by applicable legislation, these General Terms of Use of the Website (»General Terms of Use«) and other regulations referred to in these General Terms of Use.
2. Website content
We strive to ensure that the content of the Website is up-to-date and contains correct information and materials, but we do not guarantee and are not obliged to ensure its accuracy, completeness and timeliness. We do not assume any responsibility for damage due to unavailability, changes, deficiencies, errors or obsolescence of information published on the Website. We also do not guarantee that the Website or any content on it will always be available or that access will be uninterrupted. We may remove or change the Website or parts thereof at any time without prior notice.
The content published on the Website is for general information purposes and does not constitute legal advice or other legal assistance on which you can rely. We are not responsible for the use of information published on our website. If the Website contains links to other websites and content on these websites, such links are for informational purposes only. We have no control or influence over the content on these websites. If you would like to receive more information about the content published on the website, please contact us at info@pro-teh.si.
3. Intellectual property rights
We are the holders of all copyrights to the content published on the Website. You may print, copy or save parts of the Website for private use. You may not use the materials on the Website for commercial purposes without our prior written consent.
You may create links to the home Website on the website you own in a manner that complies with the law and does not harm our good name, reputation or business, or in a way that you do not unfairly benefit from our reputation. It is forbidden to publish links to the Website that indicate or could indicate any connection, cooperation or confirmation from our side, which does not exist. We reserve the right to withdraw permission to publish links to the Website at any time and/or demand that you immediately remove any link to the Website without giving a reason.
4. Protection of personal data
The website uses cookies. What are cookies? You can read about it here More information on the processing of personal data is provided in the Privacy Policy.
5. Changes to the General Terms of Use
We may change the General Terms of Use at any time. When you visit the Website after the amendment of the General Terms of Use comes into force, the amended General Terms of Use will be binding on you, so we advise you to check their content from time to time.
6. Law
The General Terms of Use are governed by the law of the Republic of Slovenia.
7. Contact
For any questions regarding these General Terms of Use, please contact us at info@heka-supplements.com
Thank you for visiting our Website.
The general terms and conditions of business and the terms of use of the website are valid from 1st 1. 2025.
