Privacy and cookie policy
Personal data controller and contact information
This policy applies to the processing (use) of any personal data carried out by GlobalPharmacia Group d.o.o. (the controller) or carried out on behalf of the controller.
Information about the controller:
GlobalPharmacia Group d.o.o.
Poklukarjeva ulica 27, Ljubljana, 1000 Ljubljana
Tax number SI: 88507114
Registration number: 9037934000
Phone: +386 6 971 9709
E-mail: info@heka-supplements.com
What personal data do we process?
- Basic contact information (name, surname, telephone number, e-mail address);
- Information about the use of our websites (clicks on links, time spent) and information regarding the response to our e-mail messages (whether the message was opened, which links you clicked on);
- Information we need to fulfill the contract and deliver the purchased goods (subject of purchase, price, delivery address, delivery time, method of payment, date of payment, information about complaints, information about the invoice issued, etc.).
Legal bases for the processing of personal data
We may process your personal data on the following legal bases:
- when it is necessary to fulfill our legal obligations (e.g. issuing invoices for purchased goods);
- when the processing of your personal data is necessary for the conclusion and performance of a contract you have concluded with us or because you requested an offer from us;
- when you have given consent to the processing of your personal data for a specific purpose of processing, and you always have the right to withdraw the given consent;
- when we have a legitimate interest in processing your personal data
Purposes of personal data processing
We may use your personal data for one or more of the following purposes:
- communicating with you regarding the provision of our services and responding to your inquiries;
- conclusion of a contract and fulfillment of obligations arising from the concluded contract;
- marketing communication (sending e-mails, regular mail and SMS messages);
- marketing communication based on customized or individualized offers and messages;
- for the enforcement of any legal claims and dispute resolution;
- for statistical analyses on the sale of our goods and on the use of our websites;
How long do we keep your personal data and what happens to it afterwards?
We keep basic personal data for as long as you have the status of our registered user.
We keep personal data that we process on the basis of your consent permanently or until revoked.
We keep data on issued invoices for 10 years from the date of issue.
After the expiry of the retention period, we delete or anonymize personal data.
Who has access to your personal data?
We do not pass on your personal data to third parties, except to contractual processors who are obliged to protect the data.
You have the following rights regarding your personal data:
- access to personal data;
- correction of inaccurate data;
- deletion of personal data;
- restriction of processing;
- data portability;
- objection to processing.
Procedure for exercising rights
- You can address requests in writing to the controller’s contact.
- You will receive a response within one month at the latest.
Cookies
Our website https://heka-supplements.com/ uses cookies that allow the user to view and use our websites, adapted to their preferences, which enables a better user experience. In the following, we will present in more detail and answer any questions you may have regarding cookies.
What are cookies?
A cookie is a small text file that a web server stores on your computer’s disk. The main purpose of a cookie is to store your settings and other data on your computer, so that you no longer need to enter them the next time you visit our websites. Only this website can then find and read an individual cookie. Cookies are used to identify your computer each time you visit a website and allow you to move around the page more easily, both during your visit to the page (using “session cookies”) and on multiple, later visits for multiple visits (using “permanent cookies”). The use of cookies is a standard procedure on most websites.
Cookies on our website
Necessary
| Cookie | Duration | Description |
|---|---|---|
| PH_HPXY_CHECK | session | This cookie is used to store information about the current session. |
| rc::a | Never expires | This cookie is set by the Google recaptcha service to identify robots and protect the website from malicious spam attacks. |
| wpEmojiSettingsSupports | session | WordPress sets this cookie when a user interacts with emojis on a WordPress page. It helps determine if the user’s browser can properly display emojis. |
| rc::c | session | This cookie is set by the Google recaptcha service to identify robots and protect the website from malicious spam attacks. |
| cookieyes-consent | 1 year | CookieYes sets this cookie to remember users’ consent preferences so that their preferences are respected on their subsequent visits to this site. It does not collect or store any personal information about website visitors. |
| woocommerce_items_in_cart | session | WooCommerce sets this cookie to record if there are any items present in the WooCommerce cart. |
| woocommerce_cart_hash | session | WooCommerce sets this cookie to determine when the content/data in the cart changes. |
| wp_woocommerce_session_* | 2 days | WooCommerce sets this cookie to generate a unique code for each customer so that it knows where to find the cart data in the database for each user. |
Analytics
| Cookie | Duration | Description |
|---|---|---|
| _gcl_au | 3 months | Google Tag Manager sets this cookie to test the effectiveness of ads on websites that use their services. |
| _ga_* | 1 year 1 month 4 days | Google Analytics sets this cookie to store and count page views. |
| _ga | 1 year 1 month 4 days | Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for analytics reports. The cookie stores information anonymously and assigns a randomly generated number to identify unique visitors. |
Advertising
| Cookie | Duration | Description |
|---|---|---|
| test_cookie | 15 minutes | doubleclick.net sets this cookie to determine if the user’s browser supports cookies. |
| IDE | 1 year 24 days | Google DoubleClick IDE cookies store information about how the user uses the website to show them relevant ads according to the user’s profile. |
Each time you visit the websites https://heka-supplements.com/ we use cookies for the proper functioning of the website (to properly display the page in different web browsers, to display the correct language of the page, etc.). These are so-called »session cookies«, which are removed as soon as you finish visiting the website.
Google Analytics
Google Analytics is a service provided by Google LLC or Google Ireland Limited, depending on the location from which www.heka-supplements.com is accessed with »Google«. Google uses the collected data to track and test the use of heka-supplements.com, to prepare reports upon activation and share them with other Google services.
Google Maps
Google Maps is a map visualization service provided by Google LLC or Google Ireland Limited, depending on the location from which you access www.heka-supplements.com and which enables the incorporation of this type of content on the heka-supplements.com page.
You can delete our cookies or block future cookies at any time. The procedure for managing and deleting cookies varies depending on the browser you are using. In doing so, we would like to point out that you must be aware that deleting our cookies or blocking future cookies means that you may no longer have access to certain parts or content of our website. More information on deleting or managing cookies can be found at www.aboutcookies.org.
